My wife, Carlene, and I want to thank you so much for repairing our CAST lamp. We are longtime Ridgewood residents. Several years ago our landscape contractor at the time, R&S Landscaping, installed outdoor lighting for our front and rear garden and specified fixtures entirely from your CAST Classic line. These included path and area, bullet, as well as stone wall insert lighting. We were impressed with the quality and design of your product line. Subsequently, we have been very satisfied with the product aesthetics, utility and LED reliability throughout the seasons.
A week ago one of the area lights along our driveway was hit when a contractor who's been working on our house backing a utility truck directly into the lamp pole. The impact was enough to dislodge the light from its base, separating the wire as well as the fixture from the pole. We were concerned we'd have to replace the whole unite. Notably, however in spite of the truck's impact, substantiating the unit's durablity, none of the bronze parts were damaged!
In an attempt to fix the light or find a replacement, Carlene called CAST and spoke to Kimberly who directed her to the supplier, Aquarius. After visiting the warehouse and being told the light couldn't be repaired, Carlene went to your office and left the lamp with Kimberly. What a wonderful surprise when Kimberly called back within an hour to say the unit was repaired by the owner himself! You'd reconnected the fixture and pole and rewired the unit without charge. We were floored. You don't find customer service of this kind anywhere anymore!
Based on our experience with CAST's products and the support you provide, we will continue to recommend your landscape lighting systems. The line is distinctive and durable. The customer service unmatched in this day and age.
Thank you again.
Sincerely,
Anders Maxwell